CRM Services
(Customer Relationship Management)

Competition gets fiercer by the minute, and consumer expectations are ever-changing in the business world. This is why it is imperative to maintain a positive relationship with customers. CRM, or Customer Relationship Management, is a tool that helps you unify the customer communication data throughout various platforms. Our CRM services help you understand your customer's needs, nurture relationships and improve profitability,

Sub Services For Customer Relationship Management We Offer

Workflow automation

In the fast-paced and constantly evolving online scenario, performing repetitive tasks can become frustrating and affect your team’s productivity. With the help of our workflow automation services, you can streamline all your business processes without hassle. From lead assignments to customising task sequences, with the help of our services, you can get various benefits. Automating your workflow improves your team’s efficiency and allows them to focus on building and nurturing client relationships.

Social Media Integration

In the modern digital age, there is no other tool as powerful as social media for connecting with customers. Leveraging social media to improve customer relationships is not an option but a necessity. Our CRM setup services help you to integrate social media with it so you can stay updated and in the loop about your customer interactions. CRM integration into social media lets you understand how your customers feel about your brand and what they are talking about you. It helps you get a unified customer view of your brand.

Sales Automation

Imagine watching every lead who enters your sales funnel and wondering whether they will convert. Not only is it time-consuming, but it can also be very demotivating. Our sales automation service under CRM helps you not only to understand which lead has the potential to convert but is also unique to your business funnel every step of the way. Other than this, with regular follow-ups, our automation services also help you keep your customers engaged and nudge them to take action, either with a friendly reminder or a targeted offer.

Commission Structure Optimisation:

When working with affiliate networks, they are the ones to decide the price structure for ad properties, and we help negotiate further to look for better options in a cost-effective manner. However, when recruiting individual affiliates, we analyse and adjust the commission system per your budget and industry standards to help increase your ROI.

Email Marketing Integration

Typing out multiple emails with different intent to different audience segments is almost like a scene out of a horror movie. But with the help of our email marketing integration with your CRM systems, it is a breeze. With the integration, you can find unified data about your customer interactions, email campaigns, and insights in the same place. Email marketing integration helps you understand your audience to the core; based on insights like demographics, interests, trends, etc., you can refine your communication strategy for maximum impact.

E-commerce Integration

As a business that offers world-class products to its customers, you will have those products listed on various e-commerce platforms. But the complicated part is tracking every order, abandoned cart, order history, and customer behaviour separately on every platform. With the help of platforms like Salesforce CRM, we integrate your e-commerce platform listings for unified data availability. From gaining an all-round understanding of your customers to targeted marketing campaigns, our integration services help you figure out what to offer your customers for maximum impact.

Why Choose Baheri Media for Customer Relationship Management

At Baheri Media, we are a digital marketing agency that understands the importance of clear and effective customer communication. We believe in it, and with the help of our CRM setup services, we help you to achieve that too effortlessly. Integrate your business process with the help of our services and access unified data of your customer interactions at the same place.

  • Digital Marketing Expertise

    Have a digital marketing problem? Then we have the solution for it. With a wealth of knowledge and experience in various aspects of the digital world, we offer you a comprehensive selection of services with unmatched precision. Just like that, we also have expertise in CRM and effective customer communication. From finding the best platforms that help your visibility to the best SEO practices, we offer a well-rounded approach to all aspects of digital marketing while focusing on integrating them with customer relationship management systems.

  • Smooth Integration

    CRM platforms are usually separate tools that allow you to unify the data from different platforms in one place. There are various CRM platforms available based on industry or business types. But if you are worried about integrating your existing systems with CRM platforms and wonder whether it might disrupt your business processes, rest assured there is no need for concern. Our team is well-versed in the intricacies of CRM platforms, and with the help of world-class platforms like Hubspot CRM and others, a smooth and effective process is guaranteed.

  • Scaleability for growth

    Your business may be well-established or a startup; our CRM services are dynamic enough to accommodate whatever the size of your organisation. Every business evolves and grows, and our services can help you scale CRM integrations according to the size of your business and its potential growth. We help you upgrade and expand your CRM strategies as your business grows.

  • Customised solutions

    We understand that every business is unique and believe that every business needs a set of strategies made just for them. That is why we tailor our solutions to help you with your business goals and needs. We ensure that we pick the best CRM platform for your business with the help of our team of experts and then integrate it with your business processes to ensure maximum effectiveness.

  • Transparency

    Part of our commitment to you includes being transparent with you every step of the way. Whether it is setting up strategies for using the best platforms, information about the integration process with those platforms, or pricing and values of our services, we are transparent with you. Along with being transparent, we make it a point to communicate any changes to campaigns that are required or made so you stay informed.

How do we work?

We follow a simple 4 step process for all our services:

Our first step to providing you with the best CRM experience starts with analysing your business in every corner. What do you offer? Who are your target audience? What are they interested in? Answering these questions helps us understand your business and its processes better. Along with analysing your business, we evaluate all the CRM platforms to see which platforms' specifications align with your business process and allow seamless integration.

Armed with the data from the first step, we begin to form our unique plan for your business. First, we divide your customer base into segments based on various factors. Then, we define your business goals with precision. And finally, we select a platform from all the world-class platforms like Salesforce CRM and others. Since every CRM platform offers different specifications, figuring out which platform will align with your business and audience communication needs is crucial.

This is the step where all the main work happens. We begin by placing our customised strategies from the previous step into action and implementing the chosen CRM tools, like Hubspot CRM or others that align with your business goals. Next, we leverage our services to automate your workflow and other services like email marketing and sales. This helps you streamline repetitive tasks and focus on customer communication. Finally, we implement personalised communication with your customers and tweak strategies accordingly.

CRM platforms are a hub of data and insights that help you understand audience behaviour and interests themselves. So, in this part of our service process, we gather information about customer behaviour and then break it down into simple pieces so you can understand. We establish, monitor, and report feedback loops that we create to stay in communication with your customers. And finally, we form comprehensive reports based on all the gathered data and present them to you regularly.

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Frequently Asked Questions (FAQs)

Is there flexibility in CRM services for scaling up as the business grows?

Yes. Our CRM services are dynamic, and with the growth of your business, we help you upscale your CRM integrations to maintain proper alignment.

Can your service help CRMs to integrate with other platforms?

Yes. Our team evaluates every platform and picks the best CRM on the market aligned with your needs and will integrate with existing systems easily.

Are your CRM services customisable to fit the needs of my business?

Absolutely. We know every business is different, and thus customise unique strategies for your business that align with your needs and goals.

Can you integrate CRM tools with email marketing efforts?

Yes. Our experts can seamlessly select the CRM platforms for your business and help integrate them with your email marketing, social media marketing, and E-commerce marketing efforts.

Do CRM systems assist in managing customer feedback and reviews?

CRM systems like Hubspot CRM are tools that help you unify your customer interactions and data. With the help of CRM systems, you can gather, analyse, and respond to customer feedback and reviews from within the CRM interface itself.

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